Idiotic Customers

Today at work, got a few small incident.

1st Incident
This customer called in and ask does DHL import and export DOX. I said yes. Then i ask importing from which country and how heavy. Then i ask is it put into some flyers or envelopes. He replied im shipping DOGS !! Animals !!
Immediately i said NO !! We dun ship dogs !! hhahahhahahha


2nd Incident
Customer : I want to send a laptop to JKT, im going there for an exibition sale and i overloaded so i want to shiped my personal laptop to JKT.

Marcus : Its subject to custom clearance and taxes at destination.

Customer : WHY got tax? Its for exibition. In singapore there isnt any tax if its going into Singapore.

Marcus : Im not sure how the operation goes. But at my end, i have to advise my customers tha as long as a parcel is concern, its subject to taxes. It all depends on the custom at the destination. And furthermore, you are sending your personal laptop and its not a sale item.

Customer : Can you check for me the taxes at JKT if i were to send my laptop.

Marcus : Im unable to advise the taxes at all. Like i said, its subject to the destination custom and we are unable to advise at all.

Customer : Can u call and check and let me know . I give u my contact number.

Marcus : We are really unable to advise at all. Becoz its subject to the destination custom. We realy got no idea of the taxes.

Customer : Nevermind. This is very bad service.

AND he hung up .. nabei he think he spent alot of money in dhl ah !! knn !


Incident 3
Customer : I want to send parcel to BLR post code xxxxxxx

Marcus : Its an unlisted city in india and we only service MAIL, we dun serve parcel. This is according to my service directory. Im reading from there. This applies to sending parcel to an unlisted city in india.

Customer : You all dun send parcel to india??

Marcus : No, what i meant was if you send a parcel to normal areas in india, its ok. But to an unlisted city, there are restrictions. If you insist, we can still try, but i have to tell u ahead that we we are unable to deliver your parcel, you cnee may have to go to our service centre to do a self collection. And also If we could sent it, there may not be POD and we may engage a third party forwarder or by mail.

Customer : So which means dhl dun send parcel?

Marcus : LIKE i mentioned, we do send, but ur area is an unlisted area.

Customer : Then why does DHL say you all do deliveries to ALL PARTS OF THE WORLD !

Marcus : (Im stucked abit) .. Yes we do deliver to all parts, for document, we can still deliver but for ur case its a parcel.

Customer : Nevermind thank you. Bye.


Incident 4
This incident nothing great. But this woman Magret, before she started to pick up arrgment, she asked did i celebrate deepavali. (DO i sound like an indian) .. I said i was working. Then she said happy deepavali and hari raya to me. Said its a festive season, im not trying to offend you but i juz want to wish you happy festival, holiday.
I wished her merry christmas and deepavali , hari raya, happy new year.
She wishes me back all the festive greetings.. haha i say thank u and start to make her tok abt her pick up arrgment !