Smooth Day? Yes or No ?

Today, calls for me are still quite fine. Many Pick Up calls. But i wonder why my other colleages all complaining they dealing with so many tracing calls. HENG HENG for me ah! But there are one call which made me difficult.

This customer called and looked for Sharon. I ask issit the FL supervisor. She said yes. I asked wats that regarding. She insist in speaking to Sharon. Thn finally she told me she juz spoken to CSO David and give me the AWB. She said she is Cindy RO. I looked at the AWB. Wah .. long trace there. Cindy wanted us to send her email to comfirm that shpt is found and is processing already, which is what david told her, which i agree. She said she need to answer to her director and need us to send her email now to comfirm tat DHL has found the shpt (which were declared missing earliar on) and is processing it now. I said we need to liase with destination side and we wont be able to give her answer now. I tried to put her to 3 tracing agents who were handling this case but all off duty liao. I asked Rowena, she ask me go find Hazel. I went to find Hazel, Hazel said she handling a troublesome case and said Azhari can handle this case, ask me tok to Azhari. I went to Azhari, told him Hazel asked me to ask him for help. Azhari doesnt look happy. He told me "marcus, i have to tell u im not supposed to be here now" .
So i said i will see how. But Azhari asked me for the AWB, said shpt doesnt come into SIN wat. I explained to him. He said take down customer number and he will call later. So i told Cindy the customer tat Azhari will call later. She demand for a fix time. I said i cant!! Then she said is from DHL Regional Office not customer. Ask us to send her the comfirmation email. Then i realised she is from DHL!! Damn it! I told Azhari, he even more flared up!!!
Then later abt knocking off time, Azhari told me its settled and tat Hazel called to fuck this Cindy up coz she not suposed to call and request like that. I said ok.
Then l go home lor !

Well i felt abit that one lah ... bounced ard .. and maciam i created this .. haiz ..

Anyway ... there is this 2nd incident, .........

Call came in ..............

Marcus : Good Afternoon DHL this is Marcus speaking, how can I help you.

Customer : You canot help me. Say how can i assist you.

Marcus : Errrmmm how can i ASSIST you?

Customer : Yes, dun use the word HELP. u cant HELP me! you only can ASSIST me.

Marcus : Hmm ok how can i assist you then? I mean its the same its just that how we use the words.

Customer : Its not the same. HELP is such a big word! You cant help me i said. You only can ASSIST me!

Then ... i helped with her queries..

I THINK SHE IS A SICK CHEEBYE LOR ! WHATS THE PROBLEM WITH HER!! KNN !
Dun u think this customer is fucking SICK !!!

PUI !!