All abt Work!! Who knows?? Comment !

1) Who knows there are NO flights to HKG, BKK, MNL and some other asia pacific region countries on a FRIDAY NIGHT ?

2) Who knows the usual flights to the above mentioned countries are ANN flights?

3) Who knows the tracing call back timings APPLIES on a SATURDAY? Which means if a trace is opened after 4.30pm on a friday, the call back time should be on SATURDAY 1000hrs.

4) Who knows the call back timings for attempted delivery and normal tracing are different? (At least LIN doesnt know)

5) If we picked up a dox on saturday after the cut off time of 1300hrs or even on a sunday, the dox going to NED or PHL estimated to reach destination on wednesday according to CSV. BUT if we picked the shpt on MONDAY before cut off time, it can reach on TUESDAY. HOW DO U EXPLAIN??

6) Shpt to JKT picked up after cut off time on saturday, it can only board monday's nite flight rite? And expected to reach only on Tuesday mah. I mean the accesible area in JKT. . but when i quote CSV, it states it can reached on MONDAY but in PM .. but i dun care .. i quote customer based on my system. IVY was handling this customer initially and had a difficult time and she asked me not to quote that shpt can reached on monday PM. .. But too late, i alrady quoted her .. but i based on system one!
CONFUSION !

With regards to no 5, you can explain abt the routing. BUT it totally makes no sense when picked up earliear but arrived later at destination rite?? Funny one !

Anyway when i go to work on saturday, Rohaya immediately told me "Marcus, you and i Kana alrady! "

Rohaya said after i knocked off on friday evening, all the remaining pple all kana, especially herself, myself, and WSC Rosli all kana. ITs abt a self lodge. Customer called me before and ask me the cut off timing for HKG. I said 1800hrs. Then she asked self lodge cut off, i said at WSC is 1900hrs. But i added it makes no diff if we collect today or even on saturday as shpt can only be delivered on monday.

Customer added say some CSO told her friday got no flights. I was puzzled. Then the cut off time is for wat??Anyway i explained saying maybe flights on weekend subjext to cancellation etc. BUT she said her boss went to TUKANG self lodge at 1845hrs but the operation told her boss no more flights. Wah lau .. then i juz explain again lah can only be delivered on monday etc lah ..

After i left, customer called and looked for me .. quoted my name and Rohaya name say we told her friday got flight but in the FACT friday got no flights to HKG. WHO KNOWS ABT IT ??

With regards to no 5 again, i was questioned and shoot by the customer also leh .. ask me wats the point of pick up earliar but reached even later.

Saturday so affected leh ... as in got phobia explaining abt cut off times and ETA .. scared liao .. Rowena is going to retrieve my conversation then i will know the conclusion.

Yawnz ..